Remove or reinstall Sintel BI

For administrators

This page is for Microsoft 365 or SharePoint administrators. You don't need it to build dashboards. Who does what?

If you need to remove or reinstall Sintel BI, the process is simple.

You may need to do this if Sintel BI stops working on one or more sites. This can happen when someone tries to update the Sintel BI app from the Site contents of a SharePoint site.

Update in the app catalog only

Only update Sintel BI in the tenant app catalog, with Upgrade Store App. See How to update.

How to remove

These steps should be done by your tenant admin, or someone with permission to update apps.

1. Open your tenant app catalog site and go to Site contents.
2. If the Sintel BI app is listed there, delete it.
3. Open the Apps for SharePoint list, find the Sintel BI app and delete it.
4. Open the first-stage recycle bin and delete the two items. Then open the second-stage recycle bin and delete the same two items.
5. Check that nothing is left for Sintel BI in these locations:
   • PathToAppCatalog/Lists/ComponentManifests - there should be no entry for Sintel BI.
   • PathToAppCatalog/ClientSideAssets - there should be no folder named c2544131-8c2f-4ea7-bb5b-a24211df5945.

How to reinstall

1. Open your tenant app catalog site, then Site contents.
2. In the modern experience, choose New > App.
3. Select From SharePoint Store > Find more apps in SharePoint Store.
4. Search for Sintel and choose Sintel BI.
5. On the next screen you're offered either Add to app catalog or Add:
   • Add to app catalog opens a Confirm data access window. Select Add. The app is added to the app catalog, ready to use on sites in your tenant.
   • Add adds the app to the Site contents of the app catalog site collection, and also to the app catalog, ready to use on sites in your tenant.

See also How to install Sintel BI.